Frequently Asked Questions

What is The Open Showroom?

The Open Showroom is a unique retail experience. We select beautiful clothing and accessories from some of the worlds most sought after fashion brands, giving customers access to designer pieces specially curated by us and only available in limited styles and sizes.

Who is behind The Open Showroom?

The Open Showroom is an Australian-owned independently run business focused on bringing designer fashion to the Australian market land giving local and international designers access to new audiences.

How do I make a purchase?

There are two ways to select a product and add it to your shopping cart. Either click on the product to be taken to its product page OR ‘SHOP NOW’ by hovering over the product with your cursor and clicking on the 'Shop Now' button.  

Then simply select your size and/or colour choice and select ‘add to cart’. You can continue browsing and shopping but when you want to finalise your sale click on the shopping cart button in the top right to view all of your chosen items. At this stage you can add or remove items before you ‘proceed to checkout’.

Once you select ‘proceed to checkout’ follow the prompts to complete your purchase – this includes entering personal details, shipping information and payment details.

How do I know my order has been received? 

Once your order has been received and payment has been processed you will receive a confirmation email from The Open Showroom. This email includes your personal details, shipping information and details of the products you have ordered.   If any of these details are incorrect please contact The Open Showroom immediately by emailing info@theopenshowroom.com

What should I do if my confirmation email has the wrong details on it?

Your order confirmation email includes personal details, shipping information and details of the products you have ordered. If any of these details are incorrect please contact The Open Showroom immediately by emailing info@theopenshowroom.com

Do I need to set up an account?

To make a purchase on The Open Showroom you can either choose to set up an account or checkout as a guest. There are several benefits for creating an account:

  • No need to type in your personal details or shipping information each time
  • You have access to all your previous purchase information stored in one place
  • Access to special offers as an account holder 

Are there any costs involved?

There are no costs to set up or maintain your account on The Open Showroom. The only costs related to your purchase and its delivery to your chosen address.

How will you use my personal details? 

The Open Showroom will use your personal information to communicate with you about any purchases you have made.

We may also use your personal information to let you know about any new products and services we are offering to our customers. You can choose to opt out of receiving these newsletters at any time by updating your account preferences online or emailing info@theopenshowroom.com

Are my payment details stored safely?

The Open Showroom online store is PCI compliant, which means all of your personal information is securely protected from fraudulent activity.

Your payment information is not collected or stored by The Open Showroom as this is managed via PayPal who process payments on our behalf.

How do I reset my password?

If you have set up an account with The Open Showroom but can’t remember your password, simply go to the account login page and click on the ‘Forgot your password?’ link. Enter the email address that you used to set up this account and we will send you a link for resetting your password.

Will I be charged for shipping?

Shipping costs are dependent on the total spend in your shipping cart and your location. Please refer below for related shipping costs.

For deliveries within Australia:

  • All orders over $250 AUD receive free express shipping.
  • All orders under $250 AUD will be charged $15 flat rate for shipping.

For deliveries outside Australia

  • All orders over $800 AUD receive free express shipping.
  • All orders under $800 AUD will be charged $35 flat rate for shipping.

If my delivery is going outside Australia will I need to pay any duties or taxes?

The Open Showroom is not responsible for any customs duties, foreign taxes or other fees, which may apply in the country where delivery is taking place. This responsibility sits with the recipient.

How do I purchase a gift voucher?

To purchase a gift voucher choose a preferred amount and select ‘add to cart’. Click on the shopping cart button in the top right to view your chosen item. At this stage you can add or remove items before you ‘proceed to checkout’.

Once you select ‘proceed to checkout’ follow the prompts to complete your purchase – this includes entering personal details, shipping information and payment details.

The gift voucher will be mailed out to you or your gift recipient and you will receive a payment receipt via email.

Can I return or exchange my items if they aren’t quite right?

If the items you receive are faulty, the wrong size or colour we will accept returns on full price items providing your returned items meet the conditions of our returns policy. Please refer to our returns policy and make sure you are familiar with the conditions before you make your purchase.

You must also follow the returns process that is set out in our returns policy in order to receive a refund or replacement item. The Open Showroom will not be held responsible for lost or damaged goods where the item is being returned to us. 

Size Guide

Below is a size guide for your reference but where possible The Open Showroom provides details of garment fit for each product to assist you in choosing the right size. 

The Open Showroom model has the following measurements: Bust: 33"/82cm, Waist: 28"/72cm, Hips: 38"/97cm and Height: 5' 9"/175cm

Australia

USA

UK

France

Italy

Japan

China
(Tops)

China
(Skirts &
Trousers)

Denim

Knitwear

 XXS

4 0 4 32 36 3 155/76A 155/64A 24 S-M

XSS

6 2 6 34 38 5 160/80A 160/66A 25-26 S-M

S

8 4 8 36 40 7 165/84A 165/68A 27-18 S-M

M

10 6 10 38 42 9 170/88A 170/70A 29-30 S-M

L

12 8 12 40 44 11 175/92A 175/72A 30 L-XL

XL

14 10 14 42 46 13 180/96A 180/74A 31-32 L-XL

XXL

16 12 16 44 48 15 180/100A 185/76A 32 L-XL