Shipping Information

General 

  • Orders are shipped from The Open Showroom Head Office from Monday to Friday between 10am and 5.00pm AEST.
    • Any orders received after 12.00pm AEST on Friday or over the weekend will be processed on the following Monday.
    • Any orders received on public holidays will be processed on the next available business day.
  • All orders are wrapped and packaged by The Open Showroom with the intention of arriving to you in the perfect condition.
  • We aim to process all orders as soon as they have been received, usually within 24 hours, but sometimes this may take up to 48 hours during peak periods.
  • If you believe your order has been tampered with or damaged in transit please email returns@theopenshowroom.com with your order number immediately. Photographic evidence of the damage is also required.
  • The Open Showroom cannot deliver to P O Box addresses, only physical delivery addresses.

The following delivery timeframes should be used as a guide only. The Open Showroom is not responsible for any delays out of its control such as postage strikes or international customs clearance processes. 

Delivery to addresses within Australia 

  • All orders over $250 AUD receive free express shipping.
  • All orders under $250 AUD will be charged $15 flat rate for shipping.
  • Orders are shipped using DHL or Australia Post Express for next day delivery.
  • Once The Open Showroom has processed your order you will receive a confirmation email that includes delivery tracking information. Your delivery can then be tracked on the DHL or Australia Post websites. 

Delivery to addresses outside Australia

  • All orders over $800 AUD receive free express shipping.
  • All orders under $800 AUD will be charged $35 flat rate for shipping.
  • Orders are shipped using DHL. Please allow 3-4 days minimum for the order to arrive, depending on location.
  • The Open Showroom is not responsible for any customs duties, foreign taxes or other fees, which may apply in the country where delivery is taking place. This responsibility sits with the recipient.
Size Guide

Below is a size guide for your reference but where possible The Open Showroom provides details of garment fit for each product to assist you in choosing the right size. 

The Open Showroom model has the following measurements: Bust: 33"/82cm, Waist: 28"/72cm, Hips: 38"/97cm and Height: 5' 9"/175cm

Australia

USA

UK

France

Italy

Japan

China
(Tops)

China
(Skirts &
Trousers)

Denim

Knitwear

 XXS

4 0 4 32 36 3 155/76A 155/64A 24 S-M

XSS

6 2 6 34 38 5 160/80A 160/66A 25-26 S-M

S

8 4 8 36 40 7 165/84A 165/68A 27-18 S-M

M

10 6 10 38 42 9 170/88A 170/70A 29-30 S-M

L

12 8 12 40 44 11 175/92A 175/72A 30 L-XL

XL

14 10 14 42 46 13 180/96A 180/74A 31-32 L-XL

XXL

16 12 16 44 48 15 180/100A 185/76A 32 L-XL